Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at tedicvetanova81@gmail.com .

If your return is accepted, we will send you a return label, as well as instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

You can always contact us with any questions about returns at tedicvetanova81@gmail.com .

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the issue and rectify it.

Exclusions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made items (such as special orders or personalised items), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union.
Notwithstanding the above, if the item is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your returned item and will let you know whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your return, please contact us at tedicvetanova81@gmail.com.