Shipping policy

OVERVIEW
Welcome to Havenpup.com! The terms “we”, “us” and “our” refer to Havenpup.com. Havenpup.com operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Havenpup.com is powered by Shopify, which enables us to provide you with the Services.
The terms set out below, together with any policies set out herein (“these “Terms of Use” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Use carefully as they include important information about your legal rights and cover areas such as disclaimers of warranties and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND PROFILE
By agreeing to these Terms of Use, you represent that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor children to use the Services on devices that you own, purchase or control.
In order to use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide in our stores is true, current and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and all account activity. You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. Please note, however, that the colors or appearance of the product may differ from how they appear on your screen due to the type of device you use to access the store, as well as the settings and configuration of your device.
We do not guarantee that the appearance or quality of the products or services purchased by you will meet your expectations or will be the same as depicted or provided in our online stores.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Havenpup.com reserves the right to accept or decline your order for any reason in its sole discretion. Your order is not accepted until Havenpup.com confirms its acceptance. We must receive and process your payment before your order will be accepted. Please review your order carefully before submitting it, as Havenpup.com may not be able to process cancellation requests after an order has been accepted. In the event that we do not accept, modify or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or telephone number provided when you placed the order.

Your purchases are subject to return or exchange only in accordance with our Refund Policy .
You represent and warrant that your purchases are for your personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time of your order and will be set forth in your order confirmation email. Unless otherwise expressly stated, published prices do not include taxes, shipping, handling, customs or import duties.
Prices published in our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties. We may periodically offer promotions on the Services that may affect pricing and are governed by general terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these terms, the terms of the promotion will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including email address, credit card numbers and expiration dates, so that we may complete your transactions and contact you as necessary.
You represent and warrant that the credit card information you provide is true, correct and complete, and that you are duly authorized to use that credit card for the purchase. Charges incurred by you will be charged by your credit card company and you will pay the charges incurred by you at the published rates, including shipping and handling fees and any applicable taxes, if any.

SECTION 5 - DELIVERY AND OPERATION
We are not responsible for delays in delivery. All delivery times are approximate only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including, but not limited to, all trademarks, brand names, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are the property of Havenpup.com, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any of the materials on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting you any license or other right under any patent, trademark, copyright, or other intellectual property of Havenpup.com, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Havenpup.com.
The Havenpup.com name, logo, product and service names, designs, and slogans are trademarks of Havenpup.com or its affiliates or licensors. You may not use these trademarks without the prior written permission of Havenpup.com. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Services are trademarks of their respective owners.

SECTION 7 - ADDITIONAL TOOLS
You may be provided access to customer tools offered by third parties as part of the Services, which we do not monitor, control, or use.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We will not have any liability arising from or related to your use of any additional third-party tools.
Any use by you of any additional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms under which the tools are provided by the applicable third-party provider(s).
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features will also be considered part of the Services and are subject to these Terms of Use.

SECTION 8 - THIRD PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for reviewing or evaluating the content or accuracy of any third party materials or websites that you choose to access. If you choose to leave the Services to access such third party materials or sites, you do so at your own risk.
We are not responsible for any harm or damage related to your access to third party websites or your purchase or use of products, services, resources or content on third party websites. Please carefully review the third party’s policies and practices and ensure that you understand them before engaging in any transaction.

Complaints, claims, concerns, or questions about third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
NOTE TO MERCHANT: This section accurately describes Shopify's relationship with your store and should not be removed or altered.
Havenpup.com is powered by Shopify, which allows us to provide you with the Services. However, all sales and purchases you make on our Store are made directly with Havenpup.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Havenpup.com, including any injuries, damages, or losses resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with Havenpup.com.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which you can view here , and certain personal information may be subject to Shopify's Privacy Policy, which you can view here . By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. The information you provide to the Services will be transferred and shared with Shopify, as well as with third parties who may be located in countries other than yours, for the purpose of providing services. Please review our Privacy Policy for more details about how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. For example, we may use our rights under this license to operate, provide, evaluate, improve, enhance and promote the Services and to perform our obligations and exercise our rights under the Terms.
You also represent and warrant that: you own or have all necessary rights to all Feedback; you have disclosed any remuneration or incentives received in connection with the submission of Feedback; and your Feedback will comply with these Terms. We are not and will not be obligated to (1) maintain the confidentiality of your Feedback; (2) pay compensation for your Feedback; or (3) respond to your Feedback.
We may, but are not obligated to, monitor, edit or remove Feedback that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, libelous, pornographic, indecent or otherwise objectionable, or violates the intellectual property rights of any party or these Terms of Use.
You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, offensive or obscene Feedback, nor will it contain a computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate someone else, or otherwise mislead us or third parties as to the origin of Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no liability for Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, there may be information on or in the Services that contains typographical errors, inaccuracies or omissions, which may relate to product descriptions, pricing, promotions, offers, product delivery charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, defame, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms; (g) transmit or solicit the sending of any advertising or promotional materials, including "junk mail," "chain letters," "spam," or other similar solicitations; (h) impersonate or attempt to impersonate any person or entity; or engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services or that, as determined by us, may harm Havenpup.com, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in a way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track personal information of others; (d) spam, phish, pharm, pretext, spider, crawl or scrape information; or (e) interfere with or circumvent the security features of the Services or any related website, other websites or the Internet. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver of Rights; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for general informational purposes only. We do not guarantee the accuracy, completeness or usefulness of such information. Any reliance on such information is entirely at your own risk. We disclaim any liability arising from any reliance on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of their contents. EXCEPT AS EXPRESSLY STATED BY Havenpup.com, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Havenpup.com, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF YOUR USE OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THE SERVICES, OR FOR OTHER CLAIMS CONNECTED IN ANY WAY WITH YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ERRORS OR OMISSIONS IN THE CONTENT, OR LOSSES OR DAMAGES OF ANY KIND ARISING OUT OF YOUR USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF YOU HAVE BEEN ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Havenpup.com, Shopify and our affiliates, partners, officers, directors, employees, agents, subcontractors, licensors and service providers from and against any loss, damage, liability or claim, including reasonable attorneys’ fees, made by any third-party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third-party, or (3) your access to and use of the Services.
We will notify you of any claim subject to indemnification, provided that your failure to notify us promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including the selection of counsel, but we will not settle claims requiring non-monetary obligations on your part without your consent (which may not be unreasonably withheld). You will cooperate in the defense of claims subject to indemnification, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Use is determined to be illegal, void or unenforceable, that provision shall nevertheless be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Use, and such determination shall not affect the validity and enforceability of all remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the party that made them.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 21 - GOVERNING LAW
These Terms and any separate agreements pursuant to which we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction in which Havenpup.com is located. You and Havenpup.com consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this Agreement are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions regarding the Terms of Service should be directed to us at tedicvetanova81@gmail.com.
Our contact information is posted below:

tedicvetanova81@gmail.com
+359876797710